Tuesday 23 November 2010

Netiquette Part 3: Sending E-Mail to Rude Folk

There's nothing quite like people who are rude and don't respond to e-mails.

I've just seen an excellent posting on the website Netm@nners.com . This article, tackles the question of how quickly one should respond to e-mails. Whilst there is no question that we can all become inundated by e-mails especially SPAM , it is incumbent upon us to respond to all e-mails as quickly as we can.

Sometimes it can feel a nuisance having to wade through a pile of e-mails, and there very well may be a good reason why we cannot send a quick response, but to the sender a lack of response  will appear to be bad manners. As the article says, the fact that the sender knows that the message is delivered to your desk the second it is sent means that they will  assume that you are able to deal with it there and then.

The answer, it is suggested is to set up an out office reply. This can set up a brief automated response to inform people that you are out of the office and will get back to them as soon as possible.

Here's a link to a site that shows you how to do it.  Anyone who has any comments or further advice, please post a comment  here.

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